{"id":24,"date":"2026-11-02T16:46:37","date_gmt":"2026-11-02T21:46:37","guid":{"rendered":"https:\/\/oemplusdecals.com\/?page_id=24"},"modified":"2026-11-03T09:39:56","modified_gmt":"2026-11-03T14:39:56","slug":"questions","status":"publish","type":"page","link":"https:\/\/oemplusdecals.com\/en\/questions\/","title":{"rendered":"Questions fr\u00e9quentes"},"content":{"rendered":"<style>\n.oem-build{--ink:#111315;--paper:#f2f0e9;--orange:#fd6001;background:var(--paper);color:var(--ink);font-family:Arial,Helvetica,sans-serif;width:100%;max-width:none!important}\n.oem-build *{box-sizing:border-box}.oem-build a{color:inherit}.oem-build .wrap{max-width:1280px;margin:auto;padding:0 28px}.oem-build .bar{background:var(--orange);padding:10px 20px;text-align:center;font-size:12px;font-weight:800;letter-spacing:.09em}\n.oem-build .nav{display:flex;align-items:center;justify-content:space-between;gap:24px;padding:24px 0;border-bottom:1px solid #c7c7c0}.oem-build 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h1{font-size:clamp(44px,11vw,72px)}.oem-faq .faq-tabs{grid-template-columns:1fr 1fr;margin-bottom:20px}.oem-faq .faq-tabs a{font-size:12px;padding:14px 10px}.oem-faq .faq-section{grid-template-columns:1fr;gap:17px;padding:30px 0}.oem-faq .faq-category>span{font-size:35px}.oem-faq .faq-category h2{font-size:27px}.oem-faq .faq-category p{margin-bottom:0}.oem-faq .faq-answers summary{font-size:15px;padding:18px 48px 18px 17px}.oem-faq .faq-answer{padding:0 17px 20px}.oem-faq .faq-answer p{font-size:14px}.oem-faq .faq-end{padding:24px}}\n<\/style><div id=\"oem-page-top\" class=\"oem-build oem-faq\"><header class=\"oem-new-header\"><div class=\"oem-h-strip\"><div><span><i aria-hidden=\"true\"><\/i> FABRIQU\u00c9 AU QU\u00c9BEC<\/span><span>Boutique en pr\u00e9paration \u00b7 Produits de d\u00e9monstration<\/span><div class=\"oem-h-languages notranslate\" aria-label=\"Langue \/ Language\"><div class=\"trp-shortcode-switcher__wrapper\"\r\n     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class=\"trp-shortcode-arrow\" width=\"20\" height=\"20\" viewBox=\"0 0 20 21\" fill=\"none\" aria-hidden=\"true\" focusable=\"false\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\r\n                <path d=\"M5 8L10 13L15 8\" stroke=\"var(--text)\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/>\r\n            <\/svg>\r\n            <\/div>\r\n            <\/div>\r\n\r\n        <!-- OVERLAY (positioned; interactive surface) -->\r\n        <div class=\"trp-language-switcher trp-ls-dropdown trp-shortcode-switcher trp-shortcode-overlay trp-open-on-hover\"\r\n             role=\"navigation\"\r\n             aria-label=\"Website language selector\"\r\n             data-no-translation\r\n        >\r\n                <div class=\"trp-current-language-item__wrapper\">\r\n        <div class=\"trp-language-item trp-language-item__default trp-language-item__current\" data-no-translation role=\"button\" aria-expanded=\"false\" tabindex=\"0\" aria-label=\"Change language\" aria-controls=\"trp-shortcode-dropdown-6aea3c21d9941\"><span class=\"trp-language-item-name\">EN<\/span><\/div>                    <svg class=\"trp-shortcode-arrow\" width=\"20\" height=\"20\" viewBox=\"0 0 20 21\" fill=\"none\" aria-hidden=\"true\" focusable=\"false\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\r\n                <path d=\"M5 8L10 13L15 8\" stroke=\"var(--text)\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/>\r\n            <\/svg>\r\n            <\/div>\r\n    \r\n            <div class=\"trp-switcher-dropdown-list\"\r\n                 id=\"trp-shortcode-dropdown-6aea3c21d9941\"\r\n                 role=\"group\"\r\n                 aria-label=\"Available languages\"\r\n                 hidden\r\n                 inert\r\n            >\r\n                                                            <a class=\"trp-language-item\" href=\"https:\/\/oemplusdecals.com\/en\/wp-json\/wp\/v2\/pages\/24#TRPLINKPROCESSED\" title=\"FR\">\r\n                                                                                        <span class=\"trp-language-item-name\" data-no-translation>FR<\/span>\r\n                                                                                <\/a>\r\n                                                <\/div>\r\n        <\/div>\r\n\r\n    <\/div>\r\n\n<\/div><\/div><\/div><div class=\"oem-h-main\"><a class=\"oem-h-logo\" href=\"https:\/\/oemplusdecals.com\/\" aria-label=\"OEM+ DECALS \u2014 Accueil\"><img decoding=\"async\" src=\"https:\/\/oemplusdecals.com\/wp-content\/uploads\/2026\/11\/oem-plus-decals-logo-transparent-600x200.png\" alt=\"OEM+ DECALS\" width=\"225\" height=\"75\" fetchpriority=\"high\"><\/a><nav class=\"oem-h-desktop\" aria-label=\"Navigation principale\"><a href=\"https:\/\/oemplusdecals.com\/boutique\/\">Boutique<\/a><a href=\"https:\/\/oemplusdecals.com\/sur-mesure\/\">Sur mesure<\/a><a href=\"https:\/\/oemplusdecals.com\/bien-choisir\/\">Bien choisir<\/a><a href=\"https:\/\/oemplusdecals.com\/installation\/\">Installation<\/a><a href=\"https:\/\/oemplusdecals.com\/a-propos\/\">\u00c0 propos<\/a><a href=\"https:\/\/oemplusdecals.com\/questions\/\" aria-current=\"page\">Questions<\/a><\/nav><div class=\"oem-h-actions\"><a class=\"oem-h-account\" href=\"https:\/\/oemplusdecals.com\/mon-compte\/\" aria-label=\"Mon compte\"><svg width=\"20\" height=\"20\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"1.6\" aria-hidden=\"true\"><circle cx=\"12\" cy=\"8\" r=\"3.5\"\/><path d=\"M4 21v-2a8 8 0 0 1 16 0v2\"\/><\/svg><\/a><a class=\"oem-h-cart-link\" href=\"https:\/\/oemplusdecals.com\/panier\/\"><svg width=\"19\" height=\"20\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"1.6\" aria-hidden=\"true\"><path d=\"M5 7h14l1 14H4L5 7Z\"\/><path d=\"M8 8V6a4 4 0 0 1 8 0v2\"\/><\/svg><span>Panier<\/span><\/a><\/div><details class=\"oem-h-mobile\"><summary aria-label=\"Ouvrir le menu\"><span class=\"oem-h-menu-lines\" aria-hidden=\"true\"><\/span><span>Menu<\/span><\/summary><nav aria-label=\"Navigation mobile\"><span class=\"oem-h-menu-label\">DANS LE GARAGE<\/span><a href=\"https:\/\/oemplusdecals.com\/boutique\/\">La boutique <span>\u2197<\/span><\/a><a href=\"https:\/\/oemplusdecals.com\/sur-mesure\/\">Sur mesure <span>\u2197<\/span><\/a><a href=\"https:\/\/oemplusdecals.com\/bien-choisir\/\">Bien choisir <span>\u2197<\/span><\/a><a href=\"https:\/\/oemplusdecals.com\/installation\/\">Guide de pose <span>\u2197<\/span><\/a><a href=\"https:\/\/oemplusdecals.com\/a-propos\/\">L\u2019esprit OEM+ <span>\u2197<\/span><\/a><a href=\"https:\/\/oemplusdecals.com\/questions\/\" aria-current=\"page\">Questions fr\u00e9quentes <span>\u2197<\/span><\/a><a href=\"https:\/\/oemplusdecals.com\/livraison\/\">Production et livraison <span>\u2197<\/span><\/a><a href=\"https:\/\/oemplusdecals.com\/mon-compte\/\">Mon compte <span>\u2197<\/span><\/a><\/nav><\/details><\/div><\/header><div class=\"wrap\"><\/div><header class=\"faq-hero\"><div class=\"wrap oem-page-hero-inner\"><p class=\"eyebrow\">OEM+ DECALS \/ AVANT DE PASSER \u00c0 L\u2019ACTION<\/p><h1>LES QUESTIONS.<br><em>LES BONS D\u00c9TAILS.<\/em><\/h1><p class=\"faq-intro\">Le bon format, une pose soign\u00e9e, les \u00e9tapes d\u2019une commande : les r\u00e9ponses sont ici, pour vous aider \u00e0 pr\u00e9parer votre prochain projet.<\/p><\/div><\/header><div class=\"wrap\"><nav class=\"faq-tabs\" aria-label=\"Cat\u00e9gories de questions\"><a href=\"#choisir\"><b>01<\/b>Choisir son autocollant<\/a><a href=\"#poser\"><b>02<\/b>Pose et pr\u00e9paration<\/a><a href=\"#expedition\"><b>03<\/b>Fabrication et livraison<\/a><a href=\"#commande\"><b>04<\/b>Commandes et aide<\/a><\/nav><section class=\"faq-section\" id=\"choisir\"><div class=\"faq-category\"><span>01<\/span><h2>Choisir son autocollant<\/h2><p>6 r\u00e9ponses pour vous guider.<\/p><\/div><div class=\"faq-answers\"><details><summary>Que signifie OEM+?<\/summary><div class=\"faq-answer\"><p>Pour nous, l\u2019esprit OEM+, c\u2019est personnaliser son v\u00e9hicule tout en respectant son caract\u00e8re : un accent, une ligne ou un d\u00e9tail qui fait la diff\u00e9rence. OEM+ DECALS est une marque ind\u00e9pendante. La mention d\u2019un v\u00e9hicule sur une fiche ne signifie pas une affiliation avec son constructeur.<\/p><\/div><\/details><details><summary>Comment choisir le bon format?<\/summary><div class=\"faq-answer\"><p>Mesurez l\u2019emplacement pr\u00e9vu sur votre v\u00e9hicule, puis comparez-le aux dimensions inscrites sur la fiche produit. Les photos pr\u00e9sentent le style du mod\u00e8le; elles ne remplacent pas les mesures.<\/p><\/div><\/details><details><summary>Est-ce que tous les mod\u00e8les conviennent \u00e0 tous les v\u00e9hicules?<\/summary><div class=\"faq-answer\"><p>Non. Certains designs peuvent \u00eatre polyvalents, tandis que d\u2019autres sont con\u00e7us pour un v\u00e9hicule ou un emplacement pr\u00e9cis. V\u00e9rifiez les indications de compatibilit\u00e9, le mod\u00e8le, l\u2019ann\u00e9e et les dimensions sur la fiche.<\/p><\/div><\/details><details><summary>Est-ce un autocollant ou un aimant?<\/summary><div class=\"faq-answer\"><p>Il s\u2019agit d\u2019autocollants adh\u00e9sifs, et non de panneaux magn\u00e9tiques. Le mat\u00e9riau, la finition et la surface d\u2019application seront pr\u00e9cis\u00e9s sur chaque fiche produit.<\/p><\/div><\/details><details><summary>La langue du site change-t-elle le texte du design?<\/summary><div class=\"faq-answer\"><p>Non. Le texte du design est celui pr\u00e9sent\u00e9 sur les images du produit s\u00e9lectionn\u00e9. V\u00e9rifiez l\u2019inscription et les options avant de commander.<\/p><\/div><\/details><details><summary>Combien de pi\u00e8ces vais-je recevoir?<\/summary><div class=\"faq-answer\"><p>Consultez le contenu indiqu\u00e9 sur la fiche. Un produit peut \u00eatre un autocollant seul ou un ensemble de plusieurs \u00e9l\u00e9ments. La quantit\u00e9 au panier correspond au nombre d\u2019unit\u00e9s du produit choisi.<\/p><\/div><\/details><\/div><\/section><section class=\"faq-section\" id=\"poser\"><div class=\"faq-category\"><span>02<\/span><h2>Pose et pr\u00e9paration<\/h2><p>4 r\u00e9ponses pour vous guider.<\/p><\/div><div class=\"faq-answers\"><details><summary>O\u00f9 puis-je appliquer mon autocollant?<\/summary><div class=\"faq-answer\"><p>Sur la surface compatible indiqu\u00e9e sur sa fiche, qui doit \u00eatre lisse, propre et s\u00e8che. Pour une pose sur une vitre, choisissez un emplacement qui pr\u00e9serve la visibilit\u00e9 du conducteur.<\/p><\/div><\/details><details><summary>Les instructions de pose sont-elles incluses?<\/summary><div class=\"faq-answer\"><p>Oui. Une fiche de pose en fran\u00e7ais et en anglais accompagne chaque commande. Notre <a href=\"https:\/\/oemplusdecals.com\/installation\/\">guide d\u2019installation en quatre \u00e9tapes<\/a> est aussi disponible en ligne.<\/p><\/div><\/details><details><summary>Le papier de support et la pellicule restent-ils en place?<\/summary><div class=\"faq-answer\"><p>Pour les autocollants avec pellicule de transfert, non : retirez le papier de support avant la pose, puis la pellicule apr\u00e8s avoir bien press\u00e9 le motif. Seul l\u2019autocollant reste sur la surface. Suivez les instructions propres au produit.<\/p><\/div><\/details><details><summary>Que faire si le motif se soul\u00e8ve avec la pellicule?<\/summary><div class=\"faq-answer\"><p>Reposez doucement la pellicule et pressez de nouveau la zone avec une raclette de pose ou une carte en plastique. Reprenez ensuite le retrait lentement. Retrouvez les \u00e9tapes dans le <a href=\"https:\/\/oemplusdecals.com\/installation\/\">guide de pose<\/a>.<\/p><\/div><\/details><\/div><\/section><section class=\"faq-section\" id=\"expedition\"><div class=\"faq-category\"><span>03<\/span><h2>Fabrication et livraison<\/h2><p>5 r\u00e9ponses pour vous guider.<\/p><\/div><div class=\"faq-answers\"><details><summary>O\u00f9 sont fabriqu\u00e9s les autocollants?<\/summary><div class=\"faq-answer\"><p>Nos autocollants sont fabriqu\u00e9s au Qu\u00e9bec. OEM+ DECALS est une boutique cr\u00e9\u00e9e par ChevauxVapeur, pour les passionn\u00e9s d\u2019automobile.<\/p><\/div><\/details><details><summary>Quel est le d\u00e9lai de production?<\/summary><div class=\"faq-answer\"><p>Pr\u00e9voyez un jour ouvrable de production avant l\u2019exp\u00e9dition. Le d\u00e9lai de transport s\u2019ajoute ensuite et varie selon votre destination et le service choisi.<\/p><\/div><\/details><details><summary>Comment conna\u00eetre les frais de livraison?<\/summary><div class=\"faq-answer\"><p>Nous pr\u00e9voyons utiliser Easyship pour calculer les options de livraison \u00e0 la caisse selon votre adresse et votre commande. Vous pourrez voir les frais avant de payer. La connexion et les tarifs sont encore en pr\u00e9paration; les ventes ne sont pas ouvertes.<\/p><\/div><\/details><details><summary>Livrez-vous \u00e0 l\u2019international?<\/summary><div class=\"faq-answer\"><p>La boutique vise les passionn\u00e9s au Canada et ailleurs dans le monde. Les destinations desservies et les services offerts seront confirm\u00e9s \u00e0 la caisse une fois la configuration de livraison termin\u00e9e.<\/p><\/div><\/details><details><summary>Que faire si ma commande tarde \u00e0 arriver?<\/summary><div class=\"faq-answer\"><p>Consultez d\u2019abord la confirmation d\u2019exp\u00e9dition et le suivi, lorsqu\u2019un num\u00e9ro est fourni. Si vous avez besoin d\u2019aide, \u00e9crivez \u00e0 <a href=\"mailto:commandes@oemplusdecals.com\">commandes@oemplusdecals.com<\/a> en pr\u00e9cisant votre num\u00e9ro de commande.<\/p><\/div><\/details><\/div><\/section><section class=\"faq-section\" id=\"commande\"><div class=\"faq-category\"><span>04<\/span><h2>Commandes et aide<\/h2><p>4 r\u00e9ponses pour vous guider.<\/p><\/div><div class=\"faq-answers\"><details><summary>Puis-je acheter les mod\u00e8les de d\u00e9monstration?<\/summary><div class=\"faq-answer\"><p>Non. Ils servent \u00e0 construire la boutique et \u00e0 tester la pr\u00e9sentation. Les produits r\u00e9els, leurs images, leurs formats et leurs prix seront ajout\u00e9s avant l\u2019ouverture des ventes.<\/p><\/div><\/details><details><summary>Comment demander un retour?<\/summary><div class=\"faq-answer\"><p>Avant de retourner un article, \u00e9crivez \u00e0 <a href=\"mailto:retours@oemplusdecals.com\">retours@oemplusdecals.com<\/a> avec votre num\u00e9ro de commande et les d\u00e9tails de votre demande. La politique de retours propre \u00e0 OEM+ DECALS sera pr\u00e9cis\u00e9e avant l\u2019ouverture des ventes.<\/p><\/div><\/details><details><summary>Que faire si je re\u00e7ois un article incorrect ou ab\u00eem\u00e9?<\/summary><div class=\"faq-answer\"><p>\u00c9crivez \u00e0 <a href=\"mailto:retours@oemplusdecals.com\">retours@oemplusdecals.com<\/a> avec votre num\u00e9ro de commande, une description du probl\u00e8me et des photos de l\u2019article re\u00e7u. Ces renseignements nous aideront \u00e0 examiner la situation et \u00e0 vous r\u00e9pondre.<\/p><\/div><\/details><details><summary>J\u2019ai une autre question. Comment vous joindre?<\/summary><div class=\"faq-answer\"><p>Pour une question g\u00e9n\u00e9rale ou un projet personnalis\u00e9, \u00e9crivez \u00e0 <a href=\"mailto:contact@oemplusdecals.com\">contact@oemplusdecals.com<\/a>. Pour le suivi d\u2019une commande, utilisez <a href=\"mailto:commandes@oemplusdecals.com\">commandes@oemplusdecals.com<\/a>. Pour un retour ou un probl\u00e8me de produit, contactez <a href=\"mailto:retours@oemplusdecals.com\">retours@oemplusdecals.com<\/a>.<\/p><\/div><\/details><\/div><\/section><div class=\"faq-end\"><p class=\"eyebrow\">PR\u00caT POUR LA POSE?<\/p><h2>Quatre \u00e9tapes. Un r\u00e9sultat soign\u00e9.<\/h2><p>Retrouvez la pr\u00e9paration de la surface, le retrait du support, l\u2019application et le retrait de la pellicule dans notre guide illustr\u00e9.<\/p><a class=\"cta\" href=\"https:\/\/oemplusdecals.com\/installation\/\">Voir le guide d\u2019installation \u2197<\/a><\/div><\/div><footer class=\"oem-site-footer\" aria-label=\"Pied de page OEM+ DECALS\"><div class=\"oem-ft-inner\"><div class=\"oem-ft-top\"><p class=\"oem-ft-label\">OEM+ \/ LE SOUCI DU D\u00c9TAIL<\/p><a class=\"oem-ft-toplink\" href=\"#oem-page-top\">Retour en haut \u2191<\/a><\/div><div class=\"oem-ft-main\"><div class=\"oem-ft-brand\"><a href=\"https:\/\/oemplusdecals.com\/\" aria-label=\"OEM+ DECALS \u2014 Accueil\"><img decoding=\"async\" src=\"https:\/\/oemplusdecals.com\/wp-content\/uploads\/2026\/11\/oem-plus-decals-logo-transparent-600x200.png\" alt=\"OEM+ DECALS\" width=\"270\" height=\"90\" loading=\"lazy\"><\/a><p class=\"oem-ft-statement\">L\u2019esprit OEM.<br><span>Le d\u00e9tail en +.<\/span><\/p><p>Des autocollants de qualit\u00e9 pour les passionn\u00e9s qui soignent chaque d\u00e9tail de leur v\u00e9hicule.<\/p><span class=\"oem-ft-badge\">FABRIQU\u00c9 AU QU\u00c9BEC<\/span><\/div><nav class=\"oem-ft-nav\" aria-label=\"Explorer la boutique\"><h2>01 \/ Dans le garage<\/h2><a href=\"https:\/\/oemplusdecals.com\/boutique\/\">La boutique <span>\u2197<\/span><\/a><a href=\"https:\/\/oemplusdecals.com\/#collection\">Les mod\u00e8les <span>\u2197<\/span><\/a><a href=\"https:\/\/oemplusdecals.com\/bien-choisir\/\">Bien choisir <span>\u2197<\/span><\/a><a href=\"https:\/\/oemplusdecals.com\/a-propos\/\">L\u2019esprit OEM+ <span>\u2197<\/span><\/a><a href=\"https:\/\/oemplusdecals.com\/sur-mesure\/\">Sur mesure <span>\u2197<\/span><\/a><\/nav><nav class=\"oem-ft-nav\" aria-label=\"Informations et aide\"><h2>02 \/ Avant de partir<\/h2><a href=\"https:\/\/oemplusdecals.com\/installation\/\">Guide de pose <span>\u2197<\/span><\/a><a href=\"https:\/\/oemplusdecals.com\/livraison\/\">Production et livraison <span>\u2197<\/span><\/a><a href=\"https:\/\/oemplusdecals.com\/questions\/\">Questions fr\u00e9quentes <span>\u2197<\/span><\/a><a href=\"https:\/\/oemplusdecals.com\/mon-compte\/\">Mon compte <span>\u2197<\/span><\/a><a href=\"https:\/\/oemplusdecals.com\/panier\/\">Mon panier <span>\u2197<\/span><\/a><\/nav><\/div><div class=\"oem-ft-specs\"><span><b>QC<\/b> Fabrication locale<\/span><span><b>01 J<\/b> Production en un jour ouvrable<\/span><span><b>FR \/ EN<\/b> Instructions bilingues incluses<\/span><\/div><div class=\"oem-ft-contact\"><div><h2>Questions et sur mesure<\/h2><a href=\"mailto:contact@oemplusdecals.com\">contact@oemplusdecals.com<\/a><\/div><div><h2>Commandes et livraison<\/h2><a href=\"mailto:commandes@oemplusdecals.com\">commandes@oemplusdecals.com<\/a><small lang=\"en\">English: <a href=\"mailto:orders@oemplusdecals.com\">orders@oemplusdecals.com<\/a><\/small><\/div><div><h2>Retours et probl\u00e8mes<\/h2><a href=\"mailto:retours@oemplusdecals.com\">retours@oemplusdecals.com<\/a><small lang=\"en\">English: <a href=\"mailto:returns@oemplusdecals.com\">returns@oemplusdecals.com<\/a><\/small><\/div><\/div><div class=\"oem-ft-bottom\"><p>OEM+ DECALS \u00b7 Une marque ind\u00e9pendante de <a href=\"https:\/\/chevauxvapeur.com\/\">ChevauxVapeur<\/a>.<\/p><p>Boutique en pr\u00e9paration \u00b7 Produits de d\u00e9monstration<\/p><\/div><\/div><\/footer><\/div><style id=\"oem-luxe-pages\">\n.oem-build{--carbon:repeating-linear-gradient(45deg,#ffffff04 0 2px,transparent 2px 8px),repeating-linear-gradient(135deg,#16191b 0 5px,#080a0b 5px 10px);--metal:repeating-linear-gradient(0deg,#ffffff04 0 1px,transparent 1px 3px),linear-gradient(110deg,#101214,#33383d 45%,#111315 78%);--suede:radial-gradient(ellipse at 20% 0,#30303380,transparent 65%),repeating-radial-gradient(ellipse at 45% 55%,#ffffff04 0 1px,#00000008 1px 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